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If you can't find the information you need here or on the Spa Etiquette page, please contact us by calling 015394 32385 or by sending an e-mail.

Shopping Bag
Shopping online with Blue Fish Spa is easy and secure. After clicking a 'Buy' button on the results page you will be taken to a page that shows the chosen product, price and delivery cost. The quantity is automatically set to 1, unless you changed this before clicking the 'Buy' button on the result page. If you intend to add 1 item to your shopping bag just click the 'Carry on Shopping' button to add the product to your shopping bag and you will be returned to the page you came from.

On the shopping bag page you can 'Edit' quantities, 'Remove' items from your shopping bag, 'Go to Checkout' or 'Carry on Shopping'. You can return to this page at any time by clicking on 'View Shopping Bag'.

Checkout
When you have finished making your selections, simply click on 'View Shopping Bag' or 'Checkout' which will then allow you to complete the order process. If you are already viewing the Shopping Bag then click on 'Go to Checkout' to complete the order process.

You will be asked to Register or Log In and the list of products you have ordered will appear, indicating quantities, cost per item, together with your subtotal, delivery costs, and the total amount of your order.

Registration
If you are a new customer you can choose to register before shopping by clicking on 'Log In' or you can register after you have completed your shopping and are proceeding to the checkout. At the Log In page click on 'Register' and enter your details and click the 'Register' button to confirm your registration. Once you have registered, you will be able to log in at any time by clicking 'Log In'. If you wish to purchase any products and have not logged in, you will be prompted to do so before proceeding to the checkout.

Passwords
A password and valid e-mail address is required to register and to uniquely identify you as a Blue Fish Spa customer. This password and e-mail address will then be used whenever you log in and you will need to log in whenever you wish to purchase a product. If you forget your password - don't worry! Click on 'Log In' and then follow the 'Forgotten your password?' hyperlink. An automatic e-mail will be sent to your e-mail address with your password.

Order Confirmation
Every time you complete a Blue Fish Spa online shop order, an order confirmation is sent to your registered e-mail address.

Payment
Prices are quoted in pounds sterling and include VAT (Value Added Tax) at the current rate. All payment details are taken via an 128-bit encrypted secure system. As an additional security precaution we do not store any credit card details on our website. We accept Mastercard, Visa, Visa Delta and Switch. Please note 'Fisherbeck Management Ltd' is the company name that will appear on your credit card statement.

Delivery
All items are dispatched by Royal Mail First Class post.
Gift Cards - FREE delivery.
Products Only - £4.50 per order.
Combination Orders (Products and Gift Cards) £4.50 per order.

We will process your order as quickly as possible but please allow up to 3 working days for it to arrive. Please be sure to order in plenty of time at Christmas, as delays are likely at this time of year.

If your order doesn't arrive please contact us on 015394 32385 or e-mail us and we will track the progress of your order.

Please check your order on arrival and let us know as soon as possible if there is anything broken or missing and we will endeavour to sort the problem out without delay.

Returns and Refunds
Your satisfaction with our products and our service is important to us. If you have a query about the product you have received please contact us immediately and we will do our utmost to resolve the issue with as little inconvenience to you as possible.

Company Information
Blue Fish Spa is owned and operated by Fisherbeck Management Ltd, Fisherbeck Mill, Old Lake Road, Ambleside,
Cumbria LA22 0DH. Fisherbeck Management Ltd is a company registered in England and Wales with Company No. 1672804. The VAT No. is 633531067.

Quality management is integral to the way we run our business and we are proud to announce that we have achieved registration to the world class quality management system ISO 9001:2000 through the British Standards Institution, an internationally recognised standard that focuses on quality and service.